FAQs

1. What products does GMS Water Bottles offer?

GMS Water Bottles offers reusable water bottles and large-capacity water jugs designed for convenient water storage at home, offices, workplaces, and other everyday settings.

2. Are GMS Water Bottles BPA-free?

Products specifically identified as BPA-Free on their product pages are made using BPA-free plastic. Please review the specifications of the individual product before purchasing.

3. Are your water jugs reusable?

Yes. Our reusable water jugs are designed for repeated use and refilling when used, cleaned, and maintained appropriately.

4. What sizes are available?

We offer different capacities depending on current product availability, including large-capacity water jugs such as our 5 Gallon (approximately 18.9 L) bottle. Please check individual product pages for exact capacity and specifications.

5. Do your 5-gallon bottles include a cap?

Where stated on the product listing, our 5-gallon water jugs include a compatible reusable cap. Please check the applicable product description to confirm what is included with your purchase.

6. What payment methods do you accept?

We currently accept payments through PayPal. Available PayPal payment options will be displayed during checkout.

7. Do you offer free shipping?

Yes. Free standard shipping is available on eligible orders within the 48 contiguous United States.

8. Where do you ship?

We currently ship to eligible addresses within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, P.O. Boxes, or international destinations.

9. How long does order processing take?

Orders are generally processed within 1–2 business days.

Business days are Monday through Friday, excluding applicable U.S. holidays.

10. How long does shipping take?

After processing, standard shipping/transit typically takes approximately 5–8 business days.

Including processing time, most eligible orders are therefore estimated to arrive within approximately 6–10 business days from the date the order is placed.

Delivery times are estimates and may be affected by carrier delays, holidays, severe weather, or other circumstances outside our reasonable control.

11. How can I track my order?

Once tracking information becomes available, it may be sent to the email address associated with your order.

You can use the tracking information provided to follow the progress of your shipment.

12. What should I do if my tracking number is not working?

Tracking information may take some time to become active after a shipping label is created.

If your tracking information still does not update after a reasonable period, contact us at support@gmswaterbottles.shop with your order details.

13. What is your return policy?

We accept eligible returns within 30 days of delivery.

Products generally need to be unused, undamaged, and in their original condition and packaging where applicable.

Please contact us before returning an item so we can provide return instructions.

14. Who pays for return shipping?

For buyer's-remorse or change-of-mind returns, the customer is responsible for return shipping costs.

For an approved return involving an incorrect product or an eligible damaged or defective item attributable to us, GMS Water Bottles will cover the applicable return shipping cost.

15. How long does it take to receive a refund?

After an eligible return is received, inspected, and approved, we generally initiate the refund within 7 business days.

Refunds are issued to the original payment method used through PayPal. PayPal or your financial institution may require additional time to post the refund.

16. What should I do if my product arrives damaged or defective?

Please contact us as soon as possible at support@gmswaterbottles.shop.

Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable. Our team will review the issue and provide the appropriate next steps.

17. What if I receive the wrong product?

Contact our customer support team with your order number and photographs of the product received.

After verifying the issue, we will provide the appropriate resolution, which may include a replacement or refund.

18. Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or change an order.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing, fulfillment, or shipping. Once an order has been processed or shipped, changes or cancellation may no longer be possible.

19. What should I do if my package shows “Delivered” but I haven't received it?

First check around your delivery location, with household members, neighbors, or building management where applicable.

You should also review the carrier's tracking information for delivery details. If you still cannot locate the package, contact us with your order number and tracking information.

20. How can I contact GMS Water Bottles?

For product, order, shipping, return, refund, or payment questions, contact:

GMS Water Bottles
Address: 13575 Larwin Cir, Santa Fe Springs, CA 90670, United States
Phone: +1 562-206-6868
Email: support@gmswaterbottles.shop