Refund policy

At GMS Water Bottles, we want customers to have a clear and straightforward return experience. This Return and Refund Policy explains the conditions, timeframes, and procedures applicable to purchases made from GMS Water Bottles.

1. 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must generally be:

• In its original condition
• Unused and undamaged
• Returned with its original packaging, where applicable
• Accompanied by proof of purchase or order information

Please contact us before sending any product back. Returns sent without contacting our customer support team first may experience processing delays.

2. How to Request a Return

To start a return, contact:

Email: support@gmswaterbottles.shop
Phone: +1 562-206-6868

Please provide:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos of the product if it arrived damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if the product is eligible.

3. Buyer’s Remorse / Change of Mind

If you purchased the correct product but later change your mind, you may request a return within the 30-day return period.

The product must be unused, undamaged, and returned in its original condition and packaging.

For returns resulting from buyer’s remorse, ordering the wrong item, or a change of mind, the customer is responsible for return shipping costs.

4. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged during delivery
• Defective
• Incorrect
• Different from the product you ordered

please contact us promptly at support@gmswaterbottles.shop.

Include your order number and clear photographs showing the product and the issue. Where applicable, photographs of the shipping packaging may also be requested.

After reviewing the issue, we will provide the appropriate resolution, which may include a replacement or refund.

If the return is required because we sent an incorrect item or because an eligible product arrived damaged or defective, GMS Water Bottles will cover the applicable return shipping cost.

5. Non-Returnable Items

A return may not be accepted if:

• The 30-day return period has expired
• The product has been used beyond what is reasonably necessary to inspect it
• The product has been intentionally damaged or improperly handled
• The product has been materially altered
• Essential parts or components are missing
• The item does not match the product originally purchased from us

This does not limit any rights you may have under applicable law.

6. Return Shipping

Please do not return a product until you have contacted our customer support team and received return instructions.

For an eligible buyer’s-remorse return, the customer is responsible for return shipping costs.

For an approved return involving an incorrect, damaged, or defective product attributable to us, GMS Water Bottles will cover the applicable return shipping cost.

We recommend retaining your return tracking information until your return and refund have been completed.

7. Return Inspection

After your returned product is received, we will inspect it to verify its condition and eligibility.

We will notify you after the return has been reviewed and let you know whether the refund has been approved.

Products that do not satisfy the applicable return requirements may not qualify for a refund, subject to applicable law.

8. Refunds

If your return is approved, the refund will be issued to the original payment method used for the purchase through PayPal.

Approved refunds are generally initiated within 7 business days after we receive and inspect the returned product.

After we issue the refund, PayPal or your financial institution may require additional time to post the funds to your account. This additional processing time is outside our control.

Original shipping charges, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise. Standard shipping on eligible GMS Water Bottles orders is currently free.

9. Exchanges

If you received an incorrect, damaged, or defective item and need a replacement, contact our customer support team.

Availability of replacements depends on current inventory. If an appropriate replacement is unavailable, we may provide an eligible refund instead.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order that has not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may instead request an eligible return after delivery in accordance with this policy.

11. Refund Not Received

If we have confirmed that your refund was issued but you have not received it, please first check your PayPal account and original funding method.

Processing times can vary depending on PayPal or the financial institution involved.

If the refund still does not appear after the applicable processing period, contact us and we will help verify the refund status.

12. Contact Us

For questions about returns, refunds, damaged products, or order cancellations, please contact:

GMS Water Bottles
Address: 13575 Larwin Cir, Santa Fe Springs, CA 90670, United States
Phone: +1 562-206-6868
Email: support@gmswaterbottles.shop