Shipping policy

At GMS Water Bottles, we are committed to providing a clear, reliable, and convenient shipping experience. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking information, and what to do if you experience an issue with your delivery.

Shipping Area

We currently ship orders to eligible addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • APO/FPO addresses
  • P.O. Boxes
  • International addresses outside the United States

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Free Shipping

GMS Water Bottles offers free standard shipping on all eligible orders within the 48 contiguous United States.

There is no minimum purchase requirement for our standard free shipping service.

Order Processing Time

Orders are typically processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

Please note that processing time is separate from shipping/transit time.

Estimated Shipping & Delivery Time

After your order has been processed and shipped, the estimated transit time is:

5–8 business days

Therefore, most orders should arrive within approximately 6–10 business days from the date the order is placed, including our standard 1–2 business day processing period.

Delivery estimates are provided for general guidance and are not guaranteed. Weather conditions, carrier delays, high-volume periods, holidays, or circumstances outside our reasonable control may occasionally affect delivery times.

Order Confirmation

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your order information carefully, including your products, quantities, and shipping address.

If you do not receive an order confirmation, please check your spam or junk email folder before contacting our customer support team.

Shipping Confirmation & Tracking

Once your order has been prepared and handed over for shipment, a shipping confirmation email will be sent to you when tracking information is available.

The tracking information can be used to follow the progress of your shipment.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update. Tracking information may not become active immediately after a shipping label is created.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@gmswaterbottles.shop.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, once an order has entered the shipping process, we may not be able to modify or redirect it.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier transportation delays
  • Holiday shipping volume
  • Incorrect or incomplete addresses
  • Regional service disruptions
  • Other unexpected logistical circumstances

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery date, please contact our support team.

Lost Packages

If tracking indicates that your package has been lost in transit, please contact us with your order number and tracking information.

Our customer support team will review the shipment information and assist you with the appropriate next steps.

Packages Marked Delivered but Not Received

If your tracking information shows that an order has been delivered but you cannot locate the package, we recommend first:

  1. Checking around the delivery location.
  2. Checking with household members, neighbors, or building management.
  3. Allowing a short period in case the carrier marked the package delivered before final delivery.
  4. Checking the carrier's tracking information for additional delivery details.

If the package still cannot be located, contact our customer support team so we can assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the damaged product
  • Photographs of the shipping packaging where applicable

Please keep the product and original packaging until our customer support team provides further instructions.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request if your order has not yet been processed or shipped. Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

Returns

Eligible products may be returned within 30 days, subject to the requirements outlined in our separate Return & Refund Policy.

Please contact our customer support team before returning a product so we can provide the appropriate return instructions.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

GMS Water Bottles
Address: 13575 Larwin Cir, Santa Fe Springs, CA 90670, United States
Phone: +1 562-206-6868
Email: support@gmswaterbottles.shop

Customer Support: Monday–Friday, excluding applicable U.S. holidays.